Refund Policy
At Kitilink.com, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, please review our refund policy below:
Refund Eligibility:
- Items must be returned within 30 days of the purchase date.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order number or receipt) is required to process any refund.
Non-Refundable Items:
- Digital products (such as eBooks, software, or online courses)
- Gift cards
- Items marked as final sale or clearance
- Personalized or custom-made products
Refund Process:
- Contact Us: Email us at [support@yourstorename.com] to initiate a return. Include your order number and the reason for the return.
- Return the Item: Upon approval, you will receive instructions on how to return the item. You are responsible for the return shipping costs.
- Refund Approval: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
If you received a damaged or defective item, we will replace it at no additional cost. Please contact us at [support@yourstorename.com] for exchange requests.
Late or Missing Refunds:
If you haven’t received your refund yet:
- Check your bank account or payment method again.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at contact@kitilink.com.